Ideas taken from an article called; Strong Teams Start with by Ryan Yeoman.
There are two types of trust that are inevitably present with teams or groups of people working together, these are:
- “Common” trust and
- Vulnerability-based trust.
“Common” Trust: is basically the confidence / belief that a team member won’t break generally accepted rules, norms, policies, etc.
It’s the type of trust that we extend to each other when we give referrals, that the person will follow up, or when we say we will meet for a 121, that the person will actually pitch for the meeting. We “trust” people know the rules of engagement. Without “common” trust, it would be very difficult to operate as a team or group. Belonging to a team typically grants you this type of trust.
Vulnerability-Based Trust: is a much deeper confidence that you can be vulnerable with team or chapter members. The belief that you can do things like take risks, ask for help, admit mistakes, or confront and hold others accountable without fear of retaliation, humiliation, or resentment.
This type of trust has to be earned and given. Strong, high-performing teams base their entire foundation on vulnerability-based trust. “Common” trust simply isn’t enough.
So, How do we Build Vulnerability Trust?
- “Go First”: Be the first to “open up” and extend trust to others. As Ken Blanchard says, “When you open up and share about yourself, you demonstrate a vulnerability that engenders trust.” That is why face to face meetings are so important.
- “Seek first to understand, then to be understood”:From Steven Covey’s, “The 7 Habits of Highly Effective People’”, this encourages you to listen with the intent to understand rather than with the intent to reply.
- Create a “Circle of Safety”:You do this by first, treating others as you would like to be treated yourself.
- Keep Commitments to team members.
by Ryan Yeoman in Knocking Down Doors (http://blog.capterra.com/build-trust-in-your-team/)